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Last updated: June 2026
Contact
We're a small team and we read every email. Most replies go out within one working day.
Email us
What to include
To help us help you quickly, please include:
- The postcode you searched (if your question is about a specific report).
- The email address you used at checkout.
- A short description of the issue or question.
Common reasons people get in touch
- Didn't receive your report? Check your spam folder first, then email us and we'll resend it.
- Refund request — see our terms for the refund policy.
- Privacy or data request — see our privacy policy for your rights under UK GDPR.
- Press, partnership or bulk reports — just drop us a line.
Response time
We aim to reply within one UK working day. Weekend and bank holiday emails are answered on the next working day.